Privacy Policy and Data Protection

Introduction to Our Privacy Practices

Lunarethixvo Financial Planning Services is committed to protecting your personal information and respecting your privacy rights. This policy explains how we collect, use, and safeguard your data when you use our consultation services and website.

Information We Collect

We collect personal information necessary to provide effective financial planning consultations and maintain our client relationship with you:

• • Contact details including name, address, phone number, and email address
• • Financial information relevant to planning discussions and consultation context
• • Communication records including consultation notes and email correspondence
• • Website usage data through cookies and analytics tools

How We Use Your Information

Your personal data helps us deliver personalised financial planning consultations and maintain high service standards:

• • Provide monthly consultation services and analytical reviews
• • Maintain accurate client records and communication history
• • Improve our service quality and consultation effectiveness
• • Comply with legal and regulatory requirements for financial services

Legal Basis for Processing

We process your personal data based on several legal foundations under UK GDPR:

Primary Legal Basis: Legitimate interest in providing professional financial consultation services

We also rely on contractual necessity for subscription services and legal obligations for regulatory compliance and record-keeping requirements.

How We Share Your Information

We limit data sharing to essential business purposes and never sell personal information to third parties:

• • Professional advisers and auditors for compliance and business purposes
• • Technology providers who support our consultation platform and communications
• • Regulatory authorities when required by law or for licence compliance

Cookies and Website Tracking

We use cookies to enhance website functionality, secure client portal access, and analyse service usage patterns.

Detailed information about cookie usage is available in our separate Cookie Policy document.

Data Security and Protection

We implement robust security measures including encrypted data storage, secure communication channels, regular security audits, and restricted access controls to protect your personal information from unauthorised access, alteration, or disclosure.

Your Privacy Rights

Under UK GDPR, you have several important rights regarding your personal data:

• • Right to access your personal data and understand how we process it
• • Right to correct inaccurate or incomplete personal information
• • Right to request deletion of your personal data in certain circumstances
• • Right to restrict processing of your data under specific conditions
• • Right to receive your data in a portable format
• • Right to object to processing based on legitimate interests

Data Retention Period

We retain client data for seven years following the end of our consultation relationship to comply with financial services regulations. Marketing data is deleted within two years of last contact unless you've opted in for ongoing communications.

Children's Privacy Protection

Our financial consultation services are designed for adults only. We do not knowingly collect personal information from individuals under 18 years of age.

Privacy Policy Updates

We review this privacy policy annually and update it when necessary to reflect service changes or legal requirements. Significant updates are communicated to active clients via email or website notifications.

Privacy Contact Information

For privacy-related questions, data access requests, or to exercise your rights, please contact our data protection officer at info@lunarethixvo.com or +44 7911 2191 6075.